Support

Happy to help. Email lore@zone7studios.com.

I bought Pro but it's locked

Open Lore, go to Settings and tap Restore purchases, while signed into the store account that bought it: the Google account on Android, the Apple Account on iPhone. Pro is a one-time purchase tied to that store account, not to a device. If it still doesn't appear, email us the account you purchased with.

I'm on a new phone

Install Lore from the store and restore Pro the same way: Settings, then Restore purchases, signed into the store account that bought it. On Android, your settings, progress and best scores live on the phone itself and are not part of the phone's backup, so they start fresh on a new one.

Can I get a refund?

Refunds are handled by the store you bought Lore Pro from, under its own policy: Google Play refunds or Apple refunds. If a purchase is refunded, Pro locks again. We never see your payment details, so we cannot issue one ourselves.

Where is my data, and what happens if I uninstall?

Lore has no accounts and nothing to sign in to. Your settings, progress, best scores and the record that Pro is unlocked live on your device, and uninstalling removes them. Your Pro purchase stays with your store account and comes back with Restore purchases. The privacy page has the detail.

A question looks wrong

Tell us which one and why. The category and roughly where it appeared is plenty. The question bank is versioned, so corrections ship in the next update for everyone. Getting facts right is the whole point of Lore, so these notes genuinely help.

How do I get Lore?

Lore is on Google Play and the App Store. On Android, install it straight from the Google Play listing, and updates arrive through Google Play like any other app. On iPhone, install it from the App Store listing, and updates arrive through the App Store.

Found a bug? Have a thought?

Email us any time. For bugs, include your device model, the Android or iOS version, and the Lore version, which is shown at the bottom of Settings, under About. Feature ideas are welcome too.

Playing on a TV

Cast the question board from your phone and play in the living room. Casting is free for everyone, no Pro needed, and your phone stays the controller.

iPhone asks whether Lore may find devices on your local network

Allow it. That is how Lore finds your Chromecast, and casting will not work without it. If you said no, turn it back on in iOS Settings under Lore.

Casting to a TV

The cast button lives at the top of the Home screen and mid-round. Your phone and Chromecast need to be on the same Wi-Fi network. If the device list comes up empty, give it a few seconds, as some routers are slow to announce devices, or toggle the TV's power and try again.

Will there be more questions?

Yes. New questions and categories are on the way, and they are included free with Lore Pro, forever.

Get in touch

Email lore@zone7studios.com. Lore has no accounts and nothing to sign in to, so email is the way to reach a human.